Care Expert - France 🇫🇷

Alan exists to end the wait in healthcare and build the new standard in prevention insurance. As a Care Expert, your primary mission is to transform member requests into delightful experiences. You will master the French healthcare system and the needs of B2B partners, with 80% of your time dedicated to member support and 20% to innovative Care projects. Remote work flexibility is offered, with location anywhere in France.

Responsibilities

Transform member requests into delightful experiences; Provide meaningful solutions that make a real difference; Provide swift, timely responses; Provide crystal-clear, accurate information; Provide transparent and helpful guidance every step of the way; Master the intricacies of the French healthcare system and the unique needs of B2B partners; Spend 80% of time providing exceptional member support; Spend 20% driving innovative Care projects; Identify and implement key improvements; Transform data insights into actionable solutions; Lead end-to-end implementation; Guide and inspire fellow Alaners; Build high-performing project teams; Shape the future of Care at Alan

Requirements

Genuine passion for helping others and find joy in solving member challenges; Master French and English at a full working proficiency level (written and spoken); Navigate technology with confidence and embrace digital tools; Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only); Bring natural empathy and a calm presence to every interaction; Love taking initiative and turning ideas into action; Thrive in collaborative environments where you can both learn and share knowledge; Must be legally eligible to work from France

Nice to have

Already understand the French healthcare system

Benefits

Remote work flexibility; Stimulating environment; Perks ensuring happiness, efficiency, and high-quality time with co-workers