Cash Posting and Reconciliation Specialist Coordinator, Revenue Cycle (Hybrid)

CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area, has an opportunity for a full-time Cash Posting and Reconciliation Specialist Coordinator to handle resolution of unapplied cash. The role will ensure timely and accurate payment posting and unapplied cash resolution. The team works in a fast paced and team focused environment.

Responsibilities

Post payment exceptions from a worklist for payments that are not able to be matched through automation in the accounts receivable system to the appropriate charges to resolve debit and credit balances; Track and resolve forward balance transactions based on payer specific processes; Post payments to patient and insurance balances based on PDF remittance advices and check details received through the third-party banking system; Review cash inquiries submitted by collections teams, update cash posting when necessary, and provide detailed written responses regarding the inquiry resolution; Submit refund requests when needed; Research and respond to unapplied cash by telephone, via the internet and in writing to insurance companies and governmental payers

Requirements

1+ year Healthcare, Insurance, or banking related experience; Experience using Microsoft Office products specifically Excel, Outlook, and Word; Must be able to commute to the Monroeville, PA office; Verifiable High School Diploma or GED required

Nice to have

Cash posting experience in a healthcare environment; Understanding of explanation of benefits; Customer service in a healthcare environment; Experience working in a healthcare reimbursement system; Effective customer service skills and experience that shows ability to work in a team environment; Attention to detail; Ability to utilize analytical skills; Ability to navigate through multiple tasks simultaneously and prioritize based on importance; Ability to communicate with clientele in a professional manner both verbally and in writing

Benefits

Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Free parking at the Monroeville facility; Eligibility for CVS Health bonus, commission or short-term incentive program