Change, Configuration & Release Analyst

Join our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers. This role is working on a hybrid basis from Hartlepool. You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.

Responsibilities

Review and validate Change requests and impact assessments; Host and document Change-related calls; Coordinate with internal teams and external departments; Track and manage Changes through their lifecycle; Conduct Release analysis to assess readiness, dependencies, and risk before deployment; Provide guidance, training, and process improvements

Requirements

Strong stakeholder engagement and customer-facing experience; Proficiency in Microsoft Excel; Eligible for UK Security Clearance and NPPV3; Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Nice to have

Data analysis; Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact; Knowledge of ITIL methodology and Service Delivery processes; ITIL v4 Certified

Benefits

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost); 25 days paid holiday with the option to buy/sell; 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost); A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%; A selection of flexible benefits to suit your individual needs