Claim management & Logistics IT intern

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch.

Bosch as a leading international corporation, we are committed to operational excellence, innovation, digitalization, and continuous improvement across our global supply chain and logistics network.

To strengthen our Logistics Operations team, we are looking for a motivated and analytically minded Claims Management & Logistics IT intern who is eager to gain hands-on experience in an international and technology-driven business environment.

This internship combines operational responsibility in claims and transport damage management with exciting opportunities in data analytics, process optimization, automation, and Logistics IT .

You will work closely with internal departments, customers, logistics service providers, insurance companies, IT specialists, and external business partners while actively contributing to the continuous improvement and digitalization of our logistics processes.

Claims Management & Transport Damage Handling - Approx. 20-25 hours per week

Logistics IT Support - Approx. 10-15 hours per week

- Support IT procurement and purchasing activities for logistics-related requirements, including software solutions, logistics optimization tools, hardware, and service hotline solutions.
- Coordinate requirements with internal stakeholders, IT departments, purchasing functions, and external service providers.
- Support the evaluation and implementation of suitable digital tools and IT solutions for logistics operations.
- Develop and optimize label designs for different logistics and operational requirements.
- Support the development and implementation of an automated software solution for label generation and printing .
- Translate operational requirements into functional concepts for digital and automated solutions.
- Identify opportunities to reduce manual activities and improve process efficiency through digitalization and automation.

Language Skills

- Fluent English , both written and spoken, is required.
- German language skills are considered an advantage.

Responsibilities

Manage and process logistics claims related to over-deliveries, shortages, incorrect deliveries, and transport damages .; Coordinate the handling of transport damage cases and ensure timely notification and communication with logistics service providers and insurance companies.; Perform structured root cause analyses in cooperation with internal departments, logistics service providers, and customers.; Identify root causes and define appropriate corrective and preventive actions .; Support the implementation, monitoring, and effectiveness review of quality improvement measures.; Communicate directly and professionally with all relevant internal stakeholders and external business partners.; Contribute to the continuous improvement of transport quality and logistics processes.; Develop and enhance Power BI reports, dashboards, and KPI-based performance monitoring .; Analyze claims and quality data to identify trends, recurring issues, and potential areas for improvement.; Identify opportunities for process automation and support the implementation of partially automated workflows .; Analyze existing processes and actively contribute to their standardization, optimization, and digitalization.

Requirements

Active or passive (under the age of 25), full-time student status; Currently enrolled in a Bachelor’s or Master’s degree program in Supply Chain Management, Logistics, Business Administration, Business Informatics, Industrial Engineering, Computer Science , or a comparable field.; Strong analytical and problem-solving skills.; Structured, reliable, and detail-oriented working style.; Ability to understand complex logistics and IT-related processes and translate operational requirements into practical solutions.; Strong communication skills and confidence in working with different internal and external stakeholders.; Interest in working within an international, cross-functional, and technology-driven corporate environment .; 25-30 working hours per week; Long-term engagement (at least 1 year); Basic knowledge of SAP or comparable ERP systems.; Good knowledge of Microsoft Excel and MS-Office Tools; Experience with or strong interest in Microsoft Power BI , dashboard development, reporting, and data visualization.; Strong affinity for IT, digitalization, and data processing systems .; Interest in programming, process automation, and the design of IT solutions .; Ability and willingness to quickly familiarize yourself with new software applications and data processing systems.; General understanding of the interaction between operational logistics processes and supporting IT solutions is considered an advantage.