Claims Coordinator

The Claims Division is looking to recruit Claims Admin Operations Coordinators to assist the Claims Fee Earners.

Responsibilities

Arranging conference calls, meetings, travel and booking conference rooms; Arranging conferences with counsel and experts and updating fee earners with progress; Coordinating photocopying, printing, scanning, organising couriers, sending out of letters, faxes etc using Central Services resources; Service of prepared documents to Claimant Solicitors and Court and understanding importance of deadlines; Checking client’s case hub and screenshotting details; Opening and closing of files, including conflict checking, setting up contacts, running initial schedules, electronic filing, record keeping and archiving of files; General file management i.e. amending budget, case holder information etc; Completing redactions and extractions or using Document Creation services; Acting as a point of contact for internal and external clients; Taking internal and external telephone queries, responding as appropriate and/or ensuring that all messages are passed on in a timely manner; Data entry and managing spreadsheets; Drafting general and basic correspondence as required; Formatting/collating work to be sent to client and assisting with client meeting data; Managing archive files in/out; Uploading docs to VF; Adding supervision tasks to Supervisory Lists; Courier booking; Processing outgoing and incoming post and managing special deliveries via Central Services; E-filing; Client care letters; Billing/managing disbursements – processing invoices and checking and liaising appropriately with Finance; Fee earner expenses; Travel, accommodation and other bookings; Searching for docs on Mimecast; Support seminar/event organisation; Preparing team sheets; Updating Interaction/other databases; Diary management; Delegating to appropriate resources within the firm; Project work when required; Monitoring inboxes; Uploads to client portal; Uploads to TMLEP (expert agency); File closures

Requirements

Knowledge of Microsoft Word, Excel and PDF software; Experience of using a case management system; Good phone manner; Dynamic and self-starting; Highly organised and proactive; Good understanding of the importance of deadlines and prioritisation