Client Associate

Polymarket is reinventing what it means to know your customers — and our goal is simple: make every trader feel like they have a person, not a portal. Client Associates are not ticket-closers. They're the human side of the platform. You'll get new traders oriented, answer the questions that actually matter, and be the name customers recognize when they need something — from their first market to becoming confident, experienced users. This role is for someone who genuinely cares about the people on the other end of every conversation and takes it personally when a customer has a bad time. You don't need a trading background, but you're curious about markets, quick to learn a technical product, and comfortable explaining it in plain language. You'll act as a mini-founder for your customer relationships, accountable for the experience and not just the inbox.

Responsibilities

Be the person your customers know by name — when they have a question about markets, positions, or the platform, you're the one who answers it clearly, fast, and without escalating the routine stuff; Guide customers through onboarding, from their first market to trading with confidence; if they don't understand how something works, that's yours to fix; Keep customer communication consistent, clear, and human — no one should ever have to read your message twice; Know when a customer's needs go beyond the scope of the role and get them to the right person without dropping the thread; Spot recurring questions and friction points, then bring clear, actionable recommendations back to the team and build simple, repeatable processes others can pick up without a long explanation

Requirements

At least 1 year of client-facing experience, account management, or a role where you were directly responsible for relationships with external users or customers; Strong written communication skills — you write clearly, get to the point, and don't make clients read the same message twice; Comfortable working with a high degree of autonomy — you don't wait to be told what to follow up on; Organized enough to ensure nothing falls through the cracks; Able to learn a technical product quickly and explain it in plain language to someone who has never used it before

Nice to have

Familiarity with prediction markets, futures, or other derivatives products; Experience building or improving a client-facing process from scratch, not just inheriting one

Benefits

Competitive salary & equity; Unlimited PTO; Full Health, Vision, & Dental coverage; 401k match; Hardware setup: new MacBook Pro, big display, & accessories