Client Care Representative

Perth Vet Emergency (PVE) is seeking a dedicated Client Care Representative to join our dynamic team. PVE is a busy, progressive emergency clinic in Perth, known as a leader in Emergency and Critical Care (ECC). We aim to set the highest standard for veterinary care in Australia. Our team includes compassionate client care representatives, managers, nurses, and veterinarians, all working together to support pets and clients alike. As a Client Care Representative (CCR), you’ll be the vital link between our clients and clinical team. From the moment clients walk through our doors to the time they leave, you’ll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need. With a warm and compassionate approach, you’ll bring calm to every interaction, no matter what’s happening behind the scenes. We are open 24/7 so shift work will be required. This includes nights, weekends and public holidays.

Responsibilities

Providing outstanding service to clients and pets, including triaging on arrival; Keeping clients informed with timely updates on their pets and answering questions; Collaborating with the team on patient updates, needs, and financial information; Assisting clients with insurance and finance-related queries; Handling cash and performing daily reconciliations; Performing administrative duties to support front-of-clinic operations

Requirements

Experience in customer service, ideally within a veterinary clinic; Strong resilience and ability to stay calm in a fast-paced environment; Quick thinker, adaptable to change; Reliable transport (essential for shift work); Passion for client care

Nice to have

Knowledge of animal triage or experience in a veterinary setting (preferred)

Benefits

Pet care discounts on treatments and products; Discounted gym memberships (Fitness Passport); 17.5% annual leave loading; Refer-a-Friend rewards program; Dedicated wellbeing committee offering mental health resources, flu shots, and more; Employee Assistance Program (support for psychology, nutrition, sleep); Opportunities to transfer within AEA for career growth; Supportive, collaborative team dedicated to developing your career