Client Director (d/f/m)

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market. For our team in Hamburg or Berlin we are looking for a Client Director (div/f/m) who will look after our accounts with a high degree of pro-activeness, empathy, strategic thinking and communication skills.

Responsibilities

You are a business accelerator for our clients and us; You have overall responsibility for the client, responsible for the success of the collaboration and the expansion of the sales volume; You are a connector and able to manage and lead a senior DEPT® team on the client; You monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required; You are responsible for client satisfaction; You pro-actively initiate and drive strategic and sustainable customer development through appropriate formats and have significant influence on the company's growth; You are familiar with clients' business goals and pain points in order to adapt offers to the customer's goals; You gain an overview of clients' stakeholder landscape and maintain regular exchange with relevant stakeholders on the client side, management, experts, project managers and other DEPT® business units; You know how to ask the right questions at the customer and thus open up new business areas; You give individual client presentations and hold regular quarterly and annual planning meetings; You present work internally and externally

Requirements

Many years of professional experience in managing global accounts in the field of digital experience and technology, with seven-figure annual budgets and higher; Experience in working with global clients is a big plus; Experience in managing and facilitating international and cross functional internal teams on your clients; Driven by insights and analyses and build strategies comprehensively and logically on them; Very good understanding of digital experience mechanisms; Enjoy providing strategic advice to clients and are successful at selling your expertise profitably; Previous experience having worked with agencies, with tech agencies as a plus; Enthusiastic about current digital industry discussions and trends; Experience with technology environments and a high level understanding of Platform and UX and UI Design; Able to present complex strategic ideas clearly on slides; Very good understanding of reporting and analysis; Professional working proficiency in German with excellent English skills, capable of working with clients in German

Nice to have

Experience in working with global clients; experience with tech agencies

Benefits

Flexible, hybrid working policy (1-2 days at the office, depending on location); Company pension scheme; €50 personal monthly allowance via dedicated benefits apps for daily expenses and lifestyle perks; Lease bike options / JobRad and 25% subsidy for the Deutschlandticket; Occasional breakfast/lunch at the office, Smoothie Tuesdays; Contribution to your health through the OpenUp platform; Future Bens - Exclusive access to sustainable, healthy products at attractive deals; Social events and opportunities to connect with colleagues through organised activities and celebrations; Opportunity to work with clients of all sizes and across all industries; Training, development and certifications; Global annual DEPT® Cares Month