Client Experience Coordinator - raisin

A.K.A. New Media Inc. (A.K.A.) , an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin® team.

raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online and mobile fundraising platform that empowers charities and non-profits across Canada and the United States to reach and exceed their fundraising goals.

To learn more about raisin visit: www.akaraisin.com.

What We Can Offer You

This position is full time, Monday to Friday. Salary Range: $44K - $50K, commensurate with experience.

COVID-19 & Precautions

Currently A.K.A.'s entire team is working remotely. As such, all training, on-boarding, and the fulfilment of the role will be carried out remotely until further notice. However, A.K.A. reserves the right to request in-person, onsite meetings, as long as Ontario Health and Safety COVID-19 protocols are met. In the future, once this situation changes, candidates need to be able to work (at least part-time) on site at A.K.A.'s soon-to-be fully-renovated office in the Junction neighbourhood of Toronto, ON.

Responsibilities

Technical Support – Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system; Training – Train clients on all aspects of the raisin® product (web-based and in-person); Tracking – Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed; Marketing – Support marketing initiatives (online and print) as directed; Business Development – Provide ongoing business development support as directed; Product Development – Assist in identifying features for future product development as directed

Requirements

1-2+ years professional account support; Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology); Key values of honesty, integrity, professionalism and passion for customer service and technology; Experience supporting or using digital technologies and web-based software; Excellent written and verbal communication skills; Able to communicate technical concepts to a non-technical audience; An understanding of and passion for charities and fundraising

Nice to have

Experience in a Digital or Marketing Agency environment; An interest in or passion for Not-For-Profits and volunteering; Bilingual (English/French); Most importantly, you must be positive, highly organized, and enjoy challenges; Not-for-profit & fundraising experience; Web development & software development, HTML & CSS; Customer service; CRM systems (HubSpot & Salesforce); Project management; Sales experience, including prospecting and cold-calling

Benefits

A stable but growing, exciting company that’s been around for more than 20 years; Competitive salary; Comprehensive health and benefits package; Team building and social events; Fun, intelligent co-workers to support through challenges, changes, and improvements; We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.