Client Liaison

This position is responsible for creating a positive client experience by demonstrating genuine care and delivering unmatched service for external and internal customers while leading interactions and consistently exceeding expectations. Ensures that the service strategy plans are developed, monitored, completed, and delivered for their client base. Provides value that positively impacts clients' businesses and results in retention and growth. Facilitates client review meetings with team members, coordinates service delivery and/or action plans, troubleshoots situations, educates clients, develops partnerships with stakeholders, and solicits referrals.

Responsibilities

Creating a positive client experience by demonstrating genuine care and delivering unmatched service for external and internal customers; Ensuring that service strategy plans are developed, monitored, completed, and delivered for client base; Starts with a conceptual idea or vision and then develops systems, processes and plans that are executable, realistic and results oriented; Aligns Insperity services with client needs through an understanding of business plans and small to medium size business operations from an owner's perspective; Leads a team through a client/team meeting or planning process; Uses appropriate methods of dealing with human behavior in a variety of business circumstances; Oversees development and facilitation of client service strategy plan for client base; Develops and maintains relationship as trusted advisor with client owners, client appointed contacts or on-site supervisors; Executes level of care playbook through authentic and intentional delivery as a client advocate; Analyzes and recommends suggestions for client concerns and develops action plans for correction; Assists clients with obtaining and interpreting service information; Participates in prospect meetings with sales and service team members; Coordinates service delivery for multiple locations; Coordinates service delivery from multiple Insperity departments; Develops and maintains relationships with all Insperity departments; Assists various departments' personnel with technical or complex issues encountered by the client owners, client appointed contacts, or on-site supervisor; Educates and encourages client usage of all technical applications and/or product offerings; Educates new team members on technical applications and/or product offerings used by Insperity

Requirements

High School Diploma or equivalent is required; Three to five years of experience is required; Travel: 20% of time

Nice to have

Bachelor's Degree

Benefits

Flexibility: Over 80% of Insperity's jobs have flexibility; Career Growth: continuous learning programs, mentorship opportunities and ongoing training; Well-Being: generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more