Client Operations Associate

We are looking for an energetic, proactive, and client-facing Client Operations Associate to join our growing Client Operations team. In this role, you will be a core operational engine—working directly with clients, internal account owners, and our elite global freelancer network.

Responsibilities

Serve as primary owner of the operations@contentoo.com intake hub, reviewing, categorizing, and routing inbound client and freelancer requests; Partner with another Operations Associate to manage daily intake queues; Deliver warm, professional, and solution-oriented communication to clients and freelancers; Maintain task allocation, ticket tracking, and feedback logging for operational visibility; Own standard project management and campaign delivery for core client accounts, tracking milestones, deadlines, and deliverables; Facilitate smooth end-to-end collaboration between clients, Client Success/Key Account Managers, and content creators/freelancers; Apply creative problem-solving to resolve daily delivery roadblocks; Identify product improvements, platform features, and workflow enhancements; Collaborate with senior team members to update SOPs, streamline processes, and implement automations; Escalate complex strategic enterprise risks or technical builds to senior team members

Requirements

1 to 2 years of experience in a traditional operations, project management, or operational delivery role; Startup or scale-up experience is strongly preferred; Sharp, resourceful operational thinker who can navigate ambiguity and solve problems pragmatically; Exceptional written and verbal English skills; Enthusiastic about working in a close-knit operational squad; Highly organized self-starter capable of managing multiple priorities; Keen eye for efficiency and process friction; Enthusiasm for using platform tools, CRM systems, and daily AI tools

Nice to have

Prior experience in marketing tech, SaaS, agency, or creative environments is a plus, but not required.

Benefits

Hybrid / remote-friendly working environment; 25 paid holidays; Monthly Alleo budget; Solid pension plan; Laptop of your choice (HP or Mac); Office and home-working supplies