Client Service Associate-Franklin, TN

Under direct supervision, uses intermediate skills obtained through experience and training to assist Financial Advisors and provide clients with quality service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

Responsibilities

Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients; Works independently and within a dynamic team to provide support to financial advisors and branch office; Processes client financial transactions and financial advisor and branch office expenses and expense reports; Opens new client accounts and researches client and security information using internal databases and other technologies; Ensures client paperwork and documentation is accurate and correct prior to submission and processing; Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients; Prepares business summary reports and client-specific reporting for review by the financial advisor; Creates and maintains records and files utilizing CRM software; Assists Financial Advisors with marketing efforts including seminars and client-facing events; May enter orders at the direction of the Financial Advisor; Actively engages in training, cross-training and professional development; Performs other duties and responsibilities as assigned

Requirements

High School Diploma or equivalent (required); General experience of 7 to 12 months; Skill in Client Relationship Management (CRM) software or similar contact management software; Skill in Excel, including developing spreadsheets; Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail); Ability to operate standard office equipment and required software applications; Ability to organize, manage, and track multiple detailed tasks with frequently changing priorities and deadlines; Knowledge of investment concepts, practices and procedures used in the securities industry; Knowledge of financial markets, products and industry regulations; Ability to use mathematics sufficient to process account and transaction information

Nice to have

One (1) or more years securities industry or related work experience (preferred); Equivalent combination of experience, education, and/or training as approved by Human Resources

Benefits

Medical, dental, and vision; Life insurance; Critical illness insurance and accident insurance; Disability benefits; Retirement savings; Paid time off (including vacation, holidays, and sick leave); Parental leave