Client Services Advisor

Arch is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business during our day shift. In this role, you will serve as a primary point of contact for customers, handling inbound calls, emails, and online chat inquiries while delivering exceptional service and support. This will be a day shift position (8:30AM - 5PM EST).

Responsibilities

Answer client service and claims calls for travel, accident and health plans; Respond to general email inquiries and online chat conversations; Resolve complex call inquiries through appropriate resources; Determine appropriate product for customers, convert inquiries into insurance sales and enter them into policy administration system; Provide claim status updates to claimants; Provide troubleshooting for customer-facing technology; Additional projects and tasks as needed

Requirements

Excellent written and oral communication skills; High energy level and strong interpersonal skills; Objective, ability to problem-solve and multi-task; Must be a self-starter, demonstrate flexibility and adaptability; Knowledge of Microsoft Outlook, Word and Excel; Three years of customer service experience, preferably in the travel, accident and health or medical insurance fields

Nice to have

Bachelor's or Associate's degree; Life/Health and/or Property/Casualty insurance license or equivalent

Benefits

Multiple medical plans plus dental, vision and prescription drug coverage; Competitive 401k with generous matching; PTO beginning at 20 days per year; Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; Basic Life and AD&D Insurance; Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement; Backup Child and Elder Care; Incentive eligible