Client Services Representative (Bilingual/Spanish)

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Client Services Representative is responsible for providing a high level of customer service to our merchants and consumers. As a Representative of UCFS your focus will be supporting transactions from application submission to loan contract verification and finally funding or cancellation. Representative must be able to assist all inbound or outbound consumer or merchant interactions respectfully and quickly by providing direct assistance as defined below or route call to appropriate Service Level Representative or other department.

Responsibilities

Providing a high level of customer service to merchants and consumers; Supporting transactions from application submission to loan contract verification and funding or cancellation; Assisting all inbound or outbound consumer or merchant interactions; Entering and processing consumer loan application information from inbound calls; Providing auto generated decision responses from Underwriting; Escalating issues that prevent application completion; Verifying contracts and contract obligations with consumers; Escalating potential fraudulent situations to CSR-2 or Supervisor; Ensuring scheduled call backs to clients or merchants are completed as promised; Following communication procedures, departmental policies, and compliance requirements; Maintaining excellent internal communication; Using feedback to improve performance

Requirements

High school diploma or GED; Superior service skills and desire to help our customers; Experienced data entry and testing may be required; Maintain alphanumeric data entry accuracy rate of 95% or above; Spanish language fluency required

Nice to have

Call center/customer service experience