Clinic Operations Manager

The Clinical Operations Manager (COM) leads and is accountable for both the operational and clinical components of service delivery. This role requires consistent coordination with clinical care teams and administrative functions, including understanding and accountability for key performance indicators (KPIs), ensuring timely access to care, maintaining quality clinical delivery, and promoting continuity of care for patients.

Responsibilities

Leads and is accountable for both the operational and clinical components of service delivery; Oversees staffing, scheduling, and resource allocation; Leads workforce management including hiring, onboarding, training, performance management, and staff development; Ensures quality, safety, and clinical excellence including patient safety practices and care coordination; Manages departmental budgets, staffing models, and resources; Builds and maintains relationships with internal teams, external partners, and community stakeholders; Monitors patient census, referral trends, and local market demand

Requirements

Master’s degree in social services or a related field; active clinical license issued by the appropriate state licensing board (e.g., Wisconsin Department of Safety and Professional Services); in MHAR programs, a separate substance use clinical supervisor license and/or proof of being knowledgeable in addiction treatment via education and/or experience is required; minimum of four (4) years of clinical experience providing direct care using evidence-based treatment approaches; understanding and thorough knowledge of social service administration, supervision, consultation, the community and its resources, the dynamics of human growth and behavior, therapy skills and techniques for all age groups; American Heart Association (AHA) CPR certification required within thirty (30) days of hire, with bi-annual re-certification; Training in Nonviolent Crisis Intervention (NCI) required within sixty (60) days of hire or transfer, with annual re-certification

Nice to have

Ability to supervise direct care staff towards licensure is preferred; For the IP level of care, LCSW licensure preferred; At least two years’ experience in a psychiatric facility is preferred; Minimum of two years of supervisory experience is strongly preferred; Additional experience in substance use disorder treatment services is preferred

Benefits

New Employee Retention Bonus of $7,500; Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)