Clinical Excellence Manager (California)

The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. The Clinical Excellence Manager is responsible for leading Outset’s clinical partnership with customers in the assigned territory to drive excellence in customers’ insourced Tablo dialysis program across acute, post-acute, and home environments. This role supports customers across California and Hawaii, with a preferred location of Los Angeles, California.

Responsibilities

Serves as the primary point of contact for assigned customers; Supports the sales process across Outset’s product offerings; Provides clinical execution support for assigned customer accounts; Delivers clinical application support and clinician education related to the Tablo Hemodialysis System; Prepares for and participates in Clinical Business Reviews (CBRs); Conducts regular customer site visits; Actively engages with case management and discharge planning; Partners with Sales, Service, Clinical, Marketing, and other internal teams; Participates in internal escalation processes; Ensures all assigned customers have sufficient consumable inventory; Reviews, revises, and refines programmatic offerings; Maintains working knowledge of Outset products, clinical programs, policies and procedures

Requirements

Bachelor's degree in nursing or a related field; 2+ years of dialysis experience or related field; Knowledge in compliance regulations and standards; Strong communication and leadership skills; Familiar with developing a business plan and financial models; Familiar with the health system accreditation process; Familiar with process and quality improvement background; Competent in translating data and analytics into action plans; Ambition to leverage clinical expertise to support job requirements; Display enthusiasm, ambition, and a strong work ethic; Must show ability to excel in a high-energy, fast-paced environment; Must be detail oriented with excellent analytical and problem-solving skills; Must thrive in a collaborative, cross functional work environment; Maintain a sense of urgency, work effectively under pressure, and be able to multi-task; Must be goal-oriented and committed to driving initiatives to resolution; Excellent interpersonal skills with the ability to develop strong relationships with customer personnel; Strong work ethic as an individual and on a team; Working knowledge of Word, Excel, and PowerPoint applications; Must be willing to travel extensively (up to 75%); BLS & ACLS required. If not upon hire, within the first six months

Nice to have

Registered Nurse (RN) strongly preferred; Direct patient care preferred; Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred; National nursing certification preferred; Nursing leadership experience preferred