Clinical Risk Manager

We’re seeking a Clinical Risk Manager to join Headway’s Clinical Strategy team and run the clinical risk program for our nationwide behavioral health provider network. Behavioral health carries a specific risk profile, including suicide and self-harm risks, medication and controlled substance safety, telehealth crisis management, and handoffs to emergency or higher levels of care. Headway has built the infrastructure to capture and learn from these events, and to continuously improve our systems of care. In this role, you will own reported safety events end to end, from intake and triage through investigation, systematic event analysis, corrective action, and verified closure, and you will translate learning from those events into systems improvements and leadership reporting.

Responsibilities

Own the Safety Event Front Door: run intake, triage, and case management for reported safety events; Lead Investigations: conduct reviews of serious events, code contributing factors, harm severity and care attribution; Drive Corrective Action to Closure: convert findings into corrective and preventive actions with named owners and due dates; Own the Clinical Risk Dashboard: use data to drive risk analysis and mitigation efforts; Report to Leadership and the Board: produce metrics, trend analysis, and case narrative for quarterly Quality and Patient Safety Report; Build the Policy and Training Layer: draft and maintain safety policies and event management protocols; Support Regulatory and Accreditation responsibilities: structure internal investigations to meet regulatory requirements, accreditation and delegated credentialing standards

Requirements

5+ years experience in healthcare risk management or patient safety; experience in behavioral health settings (outpatient, telehealth, crisis, or inpatient); owned event investigation and corrective action directly at high case volume; ability to triage and escalate soundly; fluency with data and dashboard analysis; ability to drive corrective actions to verified closure across teams; ability to build reporting culture and present findings to senior leaders; deep commitment to ethical, patient-centered care; track record of developing high-impact and high-volume safety programs; experience working in a high-acuity, fast-paced environment; demonstrated record of building and scaling national programs

Nice to have

CPHRM (Certified Professional in Healthcare Risk Management), CPPS, or an equivalent patient safety credential; Actively licensed clinician (RN, LCSW, LPC, licensed psychologist, or an equivalent clinical credential); Accreditation or delegated credentialing survey experience