Clinical Support Technician 3

Performs a variety of technical assignments involving sequences of related operations. Follows written procedures and ensures appropriate practices are followed. Identifies and processes specimens while maintaining specimen integrity for laboratory testing. Trains new or less experienced staff and acts as Tech in Charge, as needed. Travels between testing locations, as needed. Exercises complex skill and judgment, and knowledge of the principles and methods of a technical field.

Responsibilities

Performs a variety of technical assignments involving sequences of related operations; Follows written procedures and ensures appropriate practices are followed; Identifies and processes specimens while maintaining specimen integrity for laboratory testing; Trains new or less experienced staff and acts as Tech in Charge, as needed; Travels between testing locations, as needed; Enters patient demographic and insurance information into the electronic medical record; Logs patient and test information into the Laboratory Information System; Receives pre-accessioned specimens into the LIS and reconciles batch manifests; Prioritizes specimens to meet requested turnaround time; Prepares specimens and determines stability, volume, need for centrifugation, and appropriate aliquotting technique; Distributes specimens to the appropriate department; Troubleshoots and maintains automation; Resolves problems with billing; Creates electronic manifests, prepares, and batches specimens at appropriate temperatures; Trains staff in duties and assignments; Acts as a point person to resolve issues on regular shifts and during weekend rotations; Receives phone inquiries from providers, physicians, customers, and internal lab personnel; Investigates problem specimens; Contributes to keeping the laboratory orderly and clean; Performs other duties as assigned.

Requirements

Associate's degree in a related field required and 1 year of experience as a Clinical Laboratory Support Tech II, or 2 years related work experience in a health care setting, including other lab divisions within UR Medicine such as Client Services, Phlebotomy, Clinical Trials, or similar roles required; Or equivalent combination of education and experience; Ability to prioritize and maintain focus while performing multiple tasks required; Understanding of specimen preparation, requirements, and operations of equipment required; Ability to interpret requisitions and physicians' scripts required; Professional discretion with confidential patient results required; Knowledge of and ability to adhere to all Laboratory Safety procedures required; Knowledge of the terminology and common procedures and practices of a technical field required; Proficiency with multiple information systems for the hospital and laboratory, including but not limited to Electronic Medical Record System, Laboratory Information System, Pre-Analytical Automation Control Unit, and Middleware required.