Club Millesime & Butler Assistant Manager

We are looking for a passionate and service-oriented Club Millésime & Butler Assistant Manager to join our Rooms Division team and to support the Club Millésime & Butler Manager in managing the daily operations of Club Millésime and Butler Services, ensuring a consistently elevated and personalized Sofitel luxury experience for our guests.

Responsibilities

Support the smooth daily operation of Club Millésime and Butler Services; Lead and coach the team to deliver exceptional and personalized guest experiences; Ensure VIP, suite, and Club Millésime guests receive attentive and discreet service; Anticipate guest needs and ensure preferences are well communicated and followed up; Handle guest requests, feedback, and service recovery professionally; Conduct daily briefings and monitor service standards, grooming, and operational readiness; Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences; Support manpower planning, training, and operational administration; Ensure compliance with Sofitel standards, SOPs, hygiene, and safety requirements; Champion Cousu Main Service and create meaningful moments for our guests

Requirements

Minimum 3–5 years of experience in Front Office, Club Lounge, Butler Service, Guest Relations, or luxury hospitality operations; Strong knowledge of luxury guest service and personalized service delivery; Excellent communication and interpersonal skills; Strong leadership, coaching, and problem-solving abilities; Ability to work under pressure and manage multiple priorities; Strong attention to detail and a genuine passion for luxury hospitality; Proficiency in Microsoft Office applications; Excellent spoken and written English; Willingness to work rotating shifts, weekends, and public holidays

Nice to have

Previous supervisory or leadership experience in a luxury hotel; Experience using Opera Cloud or other Property Management Systems; Additional languages besides English