Collection Assistant

Manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets. Contact customers via calls and messages to recover outstanding installments. Negotiate repayment plans, restructures, and settlements within approved guidelines, and monitor adherence to agreed arrangements. Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including voluntary surrender and shortfall recovery after vehicle disposal. Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system. Recording payment information: responsible for recording payment information, updating account details, and maintaining accurate records of all interactions with customers. Any other ad hoc duties.

Responsibilities

Manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets; Contact customers via calls and messages to recover outstanding installments; Negotiate repayment plans, restructures, and settlements within approved guidelines, and monitor adherence to agreed arrangements; Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including voluntary surrender and shortfall recovery after vehicle disposal; Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system; Recording payment information: responsible for recording payment information, updating account details, and maintaining accurate records of all interactions with customers; Any other ad hoc duties

Requirements

1 to 2 years of collections / debt recovery experience; Strong negotiation skills and composure in difficult conversations; Meticulous with records and follow-up; Intermediate Excel knowledge; Able to work independently while collaborating with various departments and stakeholders

Nice to have

Collections / debt recovery experience preferably in motor hire purchase