Comms & AI Intern

Glovo, part of the Delivery Hero Group, is looking for a CRM Intern to join the Growth & CRM team within Courier/Rider Operations. This hands-on role supports the execution of lifecycle campaigns for riders across 21 countries and involves building AI-powered workflows into CRM operations to make processes faster, leaner, and more personalized.

Responsibilities

Help design lifecycle campaigns and communication flows targeting rider acquisition, onboarding, reactivation, and long-term engagement; Support day-to-day execution of campaigns end-to-end: briefing, audience setup, QA, scheduling, localization, launch, and post-launch reporting; Track and assess CRM performance metrics (activation, conversion, retention), support A/B testing, and turn data into actionable recommendations; Collaborate with local teams across 21 countries to adapt campaigns to regional needs; Identify repetitive CRM tasks and build workflows to automate them; Build and iterate on prompt-based tools and lightweight automations; Use AI to support segmentation logic, A/B test analysis, and interpretation of campaign results; Build an internal playbook of automation use cases and prompting best practices; Stay on top of the evolving AI and automation landscape and share what is useful with the team

Requirements

Ability to work 40 hours per week for at least 6 months; Currently pursuing or recently completed a bachelor's degree in Marketing, Business, or a related field, with a strong interest in growth, lifecycle marketing, or CRM; AI curiosity with a practical mindset: follows new developments, experiments with tools, and can tell where AI creates real value vs. hype; Execution mindset: proactive, hands-on, and energized by getting things shipped, even under tight deadlines or shifting scopes; Excellent verbal and written communication skills in English

Nice to have

Technical comfort: at least one real automation built before (workflow, Google Apps Script, basic SQL query, Python notebook, or AI-powered workflow), comfortable with basics of SQL/Python; Familiarity with CRM platforms; More advanced command of SQL or Python; Experience running A/B tests; Basic Figma skills for mocking up campaign assets

Benefits

Monthly Glovo credit; Discounts on transportation, food, and kindergarten expenses; Discounted gym memberships; Extra time off; Freedom to work from home two days a week; Opportunity to work from anywhere for up to three weeks a year; Enhanced parental leave; Office-based nursery; Online therapy and wellbeing benefits