Community Associate, Sydney

As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following: Build a welcoming and collaborative community environment amongst our members through events and building relationships between members; Ensure that your building is fully operational and processes are running efficiently; Drive growth and promotion of WeWork-provided service offerings; Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.

Responsibilities

Act as primary point of contact for the Community and face of WeWork; Build welcoming and collaborative community environment through events and relationships; Ensure building is fully operational and processes running efficiently; Drive growth and promotion of WeWork-provided service offerings; Take direction from Community Lead and Community Manager; Cover front desk during business hours; Greet members and guests; Ensure guests sign in via Welkio tablet; Anticipate member and guest needs; Keep front desk clean and organized; Notify members of food deliveries and couriers; Answer questions about building policies and procedures; Provide feedback on programming and evaluate events; Celebrate members’ successes and milestones; Promote events; Ensure event operational requirements; Input notes into Kube; Connect members with each other; Recommend local restaurants and services; Be active on WeWork member network; Know and explain WeWork policies; Write and send building update broadcasts; Manage mail and mailroom; Track, audit, and organize keys; Support automated coffee machine

Requirements

1+ years of hospitality experience; Strong verbal and written communication skills; Outstanding interpersonal and multitasking skills; Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Passion for entrepreneurial communities; Passion and understanding of WeWork’s mission and values; Proficient in basic computer skills

Nice to have

College graduate with a four-year degree preferred, but not required; Customer service and/or sales experience a plus