Concierge

The Concierge ensures residents and guests experience five-star service at this luxury community. This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests.

Responsibilities

Warmly welcome every resident and guest to the community; Handle all resident and guest interactions with the highest level of hospitality and professionalism; Become familiar with local businesses, provide directions to local staples or attractions, and provide personalized services through identifying resident and guest preferences; Assist with ensuring proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces including common rest rooms; Serve as point of contact for all resident requests and ensure all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion (requests include transportation reservations, wake-up calls, appointment reminders, restaurant reservations, RSVPing to community events, answering questions about Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.); Take appropriate initiative, respond and follow through promptly to various needs and requests; Escalate issues to management or other team members as required; Receive, document, and deliver mail & packages, dry-cleaning, and other personal items; Be knowledgeable about community operations including services, building amenities and programming; Assist in the coordination of the community’s transportation schedule; Communicate effectively to team members to provide a five-star level of service including receptionist, security, drivers and others; May drive company vehicle from community to social and other various destinations (only if required by community); May perform other duties as needed and/or assigned

Requirements

High school diploma or general education degree (GED); or one (1) to three (3) years related experience; Must be fully vaccinated and provide vaccination record card at time of hire; Basic First Aid and CPR certification where required; Must successfully complete all Atria specified training programs; Strong communication skills; Basic knowledge of computers and technology; Ability to effectively problem solve; Ability to work various schedules and shifts as needed; Ability to operate telephone, emergency call system, monitoring board or beeper, photocopier

Benefits

Competitive Pay; Paid Holidays & PTO; Comprehensive Health Plans (medical, vision, and dental coverage, company paid short term and long term disability, and other voluntary benefits such as critical illness coverage); Career Advancement Opportunities; Tuition Reimbursement (up to $5,250 a year); Employee Loyalty Rewards Program; Retirement Savings Plan with Employer Match; Rewards & Recognition; Health & Safety