Content Designer - Expert

Aquent is proud to partner with a leading global financial institution dedicated to becoming an industry leader in exceptional digital experiences. This organization is driven by strategic vision, thorough research, innovative design principles, and cutting-edge technical innovation, all aimed at creating impactful digital solutions that truly serve its vast client base. As a Content Designer, you will play a crucial part in defining the voice and clarity of digital products, directly influencing how users engage with essential services, and making a tangible impact on how people manage their financial lives.

Responsibilities

Collaborate with diverse teams to define the core value of digital products; Create strategies for using content to support clients’ needs for information and understanding in digital products; Facilitate collaborative design activities, ideation sessions, and other collaborative work; Articulate the rationale behind content strategies and provide design advice or guidance to product team members; Provide practical direction to the larger design team on content design communications standards, tools, channels, and processes; Act as an advocate for clients, representing their needs and interests in discussions about content’s role and its impact on product design; Create client-focused textual content that supports design principles and team strategies, including labels, explanatory text, hidden or alternative text, metadata, and support content; Partner with peers to shape or develop other non-textual content, such as iconography, information graphics, imagery, and data; Apply the principles of Inclusive Design in content design and creation; Collaborate with Legal, Compliance, and Regulatory teams to ensure digital conversations meet legal and regulatory responsibilities; Manage the documentation and sharing of content throughout its lifecycle; Work with a designated Design Researcher to facilitate team agreement on research and testing questions; Partner with the team’s designated Testing and/or Design Lead to initiate tests of specific content strategies and executions; Research content and messaging strategies in the competitive landscape and perform competitive audits pertinent to specific design or business goals; Perform content audits where appropriate

Requirements

A post-secondary education, ideally with a university degree or college diploma; At least 4 years of writing experience at a creative agency or in-house creative team; Excellent problem-solving skills and the ability to think critically about challenges; Proficiency in English; A portfolio of work samples showcasing your copywriting work

Nice to have

Facility in French; A working knowledge of accessibility standards and methods to address them; A knowledge of design and technology trends

Benefits

Subsidized health, vision, and dental plans; Paid sick leave; Retirement plans with a match; Free online training through Aquent Gymnasium