Core Crew (Front Desk & Sales) - Cleveland, OH

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience. [solidcore] is a national boutique fitness company with 100+ studios across the country. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills.

Responsibilities

Bringing [solidcore]'s client experience acronym CORE to life by connecting, opening community connections, recognizing efforts, and educating about offers; Regularly interacting with clients and assessing/responding to client needs, expectations, satisfaction, requests, and concerns; Maintaining product knowledge for studio retail operations including class packages, beverages/towels, and promotions; Performing routine client-facing system tasks including account set-up, scheduling/cancelling/rebooking classes, package purchases, and general account needs; Communicating studio issues, events, or schedule changes to clients and team members; Assisting Head Coach Community Manager and Coaches in daily operations and keeping the studio clean; Notifying management of employee or client complaints/grievances; Addressing maintenance or equipment issues visible to clients; Following up with client lists in Axle to meet monthly sales quota; Responding to client emails; Alerting coaches about client milestones and setting up the celebration board.

Requirements

High school education; Ability to lift up to 30 pounds and walk through all areas of the studio; Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours; Excellent interpersonal and communication skills; Outstanding customer service skills; Strong organizational skills; Careful attention to detail; Must be willing to initiate tasks and perform duties without direction; Ability to stand for long durations of time; Passion for fitness, wellness, and the [solidcore] brand.

Nice to have

Some college preferred; 1 year sales experience preferred; MBO experience preferred

Benefits

Opportunities to earn sales commission; Free drop in classes