Creative Operations Manager

The Creative Operations Manager will play a crucial role in setting The Farmer's Dog creative group up for success and ensuring our brand is seamlessly brought to life across all channels and touchpoints. In this role, you will be an integral part of our creative development process in our Brand group -- ensuring all of our work is produced with agility, quality, and in accordance with brand standards. Reporting into the VP, Production, you will be working alongside a best-in-class (and Emmy-nominated!) in-house creative group. The work you help create will help grow our business and our brand, and will help dogs everywhere live healthier, happier lives.

Responsibilities

Serve as the dedicated driver for new product launches, partnering closely with New Product leads to gather requirements, define scope and build our comprehensive timelines and project plans for the Brand and Marketing teams; Translate complex product and launch requirements into clear project roadmaps, ensuring the Brand, Marketing and Studio teams always know what’s needed, when it’s needed and why it matters; Own cross-functional alignment between the New Product, Marketing and Brand teams; proactively surfacing dependencies, flagging risks and driving decisions to keep launches on track; Schedule, lead and facilitate project meetings including launch kick-offs, creative reviews, cross-functional check-ins and retrospectives; capturing key decisions, organizing follow-ups and distributing clear recaps so all team members have the information they need; Manage project timelines and resource allocations, ensuring the right people are assigned to the right work and that the objectives, milestones and completion dates are clearly communicated and up to date; Serve as the main point of contact between project stakeholders and the Brand and Studio teams; fielding, vetting and routing cross-functional requests to keep work moving; Serve as the main point of contact for external agency partners and vendors working on new product and projects; Optimize and maintain Brand’s project management workflows, adapting them to meet the changing demands of our projects, across brand tools (Asana, Notion, etc), with a focus on supporting new product and workstreams; Think outside of the box and leverage emerging technologies to innovate the way project problems get solved; Support the VP, Production & Creative Operations in developing and refining project management tools and processes for the Brand department; Partner with the Studio team Producer and Creative Operations Manager to ensure all assets related to new product and launches are properly organized and archived in the digital asset database

Requirements

3-5 years in creative operations and/or project management in a creative agency, in house creative team or marketing function; Able to balance multiple priorities and tasks with ease; Comfortable adapting as project parameters expand and/or change; Familiar with project management tools such as Asana and Notion; Know how to create project templates, build dashboards and seek to improve and streamline current processes; Google Suite and Google Calendar experience, DAM systems+ other project management tools; Able to build strong cross-functional relationships, effectively facilitate discussions and drive consensus; Skilled communicator and ability to absorb and distill complexity into simple terms to drive decision making; Detail-oriented and proactive, thrive as self-starter and excel in managing multiple projects simultaneously; Owner, excellent problem-solving skills and can prioritize tasks effectively

Nice to have

Creative background and familiarity with design tools and systems; True dog person

Benefits

Dog-friendly office in SoHo; Market-competitive compensation and equity packages; Comprehensive Healthcare, Dental, and Vision; Company supported mental health benefits; 12 week paid parental leave; Competitive 401k plan with company match; Flexible PTO; Discounted fresh food for your pup; Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug