Credit Collection Agent

As a Collection Agent (Credit) you will be responsible for maintaining excellent client relationships while safeguarding FlexCar's profitability through efficient debt collection. This role requires a combination of strong analytical, communication, and negotiation skills, as you will be engaging with clients regularly to recover outstanding payments.

Responsibilities

Engage with clients via phone and email to resolve billing discrepancies and facilitate the collection of overdue payments in a timely and professional manner; Send payment reminders, follow up on outstanding invoices, and negotiate payment plans with clients to ensure that debts are recovered while maintaining a positive customer experience; Verify discrepancies in client accounts and resolve billing issues to ensure all payments are accurately reflected in the system; Generate financial statements and reports that track and detail the accounts receivable status and outstanding payments; Monitor overdue accounts and escalate issues to senior management when necessary

Requirements

Proven working experience as Accounts Receivable Clerk or Call Center Agent; Solid understanding of credit collection practices, basic accounting principles, and collection regulations; Experience in negotiating payments and handling customer objections in a professional and effective manner; Data entry skills along with a knack for numbers; Hands-on experience in operating spreadsheets; Proficiency in English and MS Office; High degree of accuracy and attention to detail

Nice to have

Familiarity with ERP and CRM systems; Strong analytical, communication, and negotiation skills

Benefits

Opportunity to work in one of the fastest-growing scaleups; A working environment with an amazing culture based on Respect, Fairness, and Transparency; Private Health Insurance; Free coffee and beverages; Car benefits; Ongoing training and development; Competitive salary