Credit Service Representative

Lenders One is hiring a Credit Service Representative | Customer‑centric, high‑impact, fast‑paced role

Lenders One plays a critical role in supporting the mortgage underwriting lifecycle, and we are elevating how credit services operate. As a Credit Service Representative , you will investigate, verify, and analyze credit information that directly supports loan decisioning. You will partner closely with production teams, deliver fast and accurate credit report supplements, and serve as a trusted customer‑facing expert throughout the credit verification process.

This is a role for someone who thrives in a high‑volume environment, communicates with clarity and empathy, and enjoys solving customer problems with precision. If you are ready to take on an essential role in the mortgage credit ecosystem, keep reading.

This position is only considering applicants currently residing in the United States.

You’ll help power an efficient, accurate credit workflow by owning

You’ll ensure supplements are processed quickly and accurately—supporting production goals for volume, turn‑time, and quality.

Close partnership with production teams

You’ll work closely with credit operations, underwriting support, and customer‑facing teams to:

- Prioritize supplement requests
- Resolve credit or documentation issues
- Maintain accuracy and service levels in a call‑center environment
- Ensure customers receive consistent, compliant, high‑quality communication

Responsibilities

Customer‑centric inbound and outbound communication that meets company quality standards; Investigation and verification of credit, employment, and financial information supporting mortgage underwriting; Management of incoming and pending supplement requests with attention to detail and turnaround time; Interpretation and review of credit reports, including complex scenarios such as bankruptcy or foreclosure; Delivery of timely, accurate information to customers and internal teams; Compliance with all Federal and State regulations, privacy standards, and internal procedures; Accurate documentation and adherence to training manuals, workflows, and policy guidelines; Effective routing of inquiries and close partnership with other internal departments; Production volume; Turn‑time on supplement requests; Accuracy and quality; Customer satisfaction; Compliance with all regulatory and procedural requirements

Requirements

Experience in the financial services or mortgage services industry (required); Strong understanding of credit services, reports, and regulatory considerations; Customer service experience in a professional environment; Ability to interpret complex credit scenarios (foreclosure, bankruptcy, etc.); Excellent communication, decision‑making, persuasion, and problem‑resolution skills; Comfort working in a fast‑paced, goal‑oriented, team‑based environment; Proficiency with Microsoft Office; Bilingual Spanish/English HIGHLY preferred; Willingness to work the PST time zone

Benefits

Remote‑First Culture: Distributed team, async collaboration, time‑zone flexibility; Compensation: from $18-20/hour (DOE) + 401(k) with company match; Benefits: Medical, Dental, Vision, FSA, Life + STD/LTD; Time Off: Paid holidays + 19 days PTO ( 28 paid days/year )