Customer Care/Virtual Onboarding Officers

Our client is an agricultural value-chain, innovation-driven company solving problems in Africa, for Africans. They provide products and services within different industries, across 4 continents.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.; Responding promptly to customer inquiries.; Communicating with customers through various channels.; Acknowledging and resolving customer complaints.; Processing orders, forms, applications, and requests on the App.; Keeping records of customer interactions, transactions, comments, and complaints.; Communicating and coordinating with colleagues as necessary to ensure seamless service to customers.; Providing feedback to management on the efficiency of the customer service process.; Frequently employ a variety of analysis tools such as best practice surveys to improve customer experiences.; Ensure customer satisfaction and provide professional customer support.; Assume ownership of customer problems and seek to identify, respond, and resolve any issues before they become a conflict, ensuring a satisfactory solution for both Squire and the customer.; Orientation training of new partners and customers.; Onboard new strategic merchants in different categories who are currently not on the platform.; Training new merchants on how to use the company's app.

Requirements

Bachelors degree in any field of study.; Minimum of 2 years working experience as a customer service professional.; Customer service & relationship management skills.; Excellent communication, oral and verbal skills.; Multilingual: Fluent in English and at least one other Nigerian Language.; Project management skills, ability to manage multiple projects, ability to meet deadlines, and strong attention to detail.; Proficient computer skills in MS Office including Word and Excel and PowerPoint.; IT Savvy.