Customer Engagement Advocate - September 21st Start Date

A Customer Engagement Advocate — similar to a patient advocate or customer service coordinator — helps members navigate the surgical process with concierge-level support, from answering questions and explaining benefits to coordinating with physician offices and provider selection. You'll be the face of the company for our members, bringing high energy, genuine empathy, and sharp problem-solving to help make a stressful process feel manageable. This role is a great fit for someone who thrives in a fast-paced, customer-first environment and wants to make a real difference in healthcare.

Responsibilities

Engage and educate new and existing members on our surgery offering, making sure benefits are clearly understood; Coordinate appointments and travel for members, including venue selection; Assist with provider selection; Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department; Work with highly sensitive information while maintaining Protected Health Information (PHI) compliance

Requirements

Bring genuine compassion and patience to people navigating a stressful process; Thrive in a fast-paced environment without losing attention to detail; Are motivated by helping others and want your work to matter; High school diploma required; 1–3 years' experience in a customer service, service center, and/or sales enablement role; Ability to work effectively in a team environment; Strong written and verbal communication skills; Strong critical thinking and problem-solving skills; Ability to organize work activities to meet deadlines

Nice to have

Bachelor's degree in healthcare administration, social services, public health, or related field; Bilingual (Spanish & English)

Benefits

Competitive monthly bonus program (up to $1,200/month); Career growth opportunities; Parking Reimbursement - $150/month; Onsite Paid Training; Medical, Dental, and Vision Insurance; Short & Long Term Disability; Life Insurance; 401k with company match; Paid Time Off; Paid Parental Leave; Free onsite Gym membership