Customer Experience Advisor - German Speaking

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.

Opportunity is offered hybrid at our Stratford, London office.

Responsibilities

You’ll provide first level support for all customers via telephone, email and live chat.; You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.; You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.; We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

Requirements

Fluent German speaker in both written and verbal; You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.; You’re excellent on the phone, personable and confident in talking to customers; You demonstrate creative problem-solving approach; You’re organised, and can manage multiple, simultaneous assignments; You’re self-motivated with the ability to work under pressure and to challenging deadlines

Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.; Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.; Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.; Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.; Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.