Customer Experience Associate (f/m/d)

Moss is the Finance AI platform for Europe's mid-sized businesses. We are hiring a Customer Support Specialist (f/m/d) to join our Operations team in Berlin. This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech. This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems.

Responsibilities

Support customers as a key operational contact for German customers across phone, chat, and email; Understand the Moss FinTech product deeply across use cases, markets, and customer needs; Solve complex problems by thinking beyond scripts, identifying root causes, assessing risks, and escalating where needed; Collaborate with Compliance, Product, Risk, and other Operations colleagues; Improve processes with tools and systems, contributing ideas for operational excellence

Requirements

Bachelor's degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience; Native-level German (C2) and strong English skills (min. C1); Strong interest in FinTech, financial processes, or operational excellence; Proactive, hands-on mindset and willingness to take ownership; Resilient and comfortable in a fast-paced environment; Strong communicator in German and English both written and spoken; Analytical and curious; Detail-oriented and structured; Resilient and organized; Eager to learn in a fast-paced environment; Customer-oriented

Nice to have

Dutch language skills are a strong plus

Benefits

Deep understanding of Moss company and product; Fast learning curve across markets and products; Clear career path (Junior → Mid → Senior Specialist); Internal mobility across CSM, Operations, Commercial or Compliance; Early responsibility and real impact; Top-of-market compensation package including equity; Vibrant offices with weekly breakfasts and Friday demos; 20 days work from abroad; 600 EUR/GBP Learning & Development Budget; Other local benefits