Customer Experience Specialist

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Polymarket is reinventing what frontline support looks like, and our goal is simple: build the world's best customer experience. CX Specialists are not ticket-closers. They're the owners of our customer experience. You'll handle the real, day-to-day work of supporting our users, and you'll use that front-row seat to make our process, our AI tooling, and our entire CX motion measurably better every single day.

Responsibilities

Own the frontline; Make the org 1% better every single day; Own the CX profile with real leverage; Work across the whole company; Act as the voice of the customer; Raise the bar relentlessly

Requirements

1+ years in customer support, customer experience, customer success, or a similar customer-facing role; You genuinely care about the customer experience; Tool-native and unafraid of data; Comfortable working alongside engineers; Excellent written and verbal communication, especially in online and community settings; Strong prioritization, time management, and attention to detail; A bias toward building the fix, not just applying the band-aid

Nice to have

Bonus if you've worked with sophisticated traders, institutional clients, or high-stakes power users; Domain context in prediction markets, sportsbooks, derivatives, or equities; Active trading experience; Experience improving support operations, automation, or AI support tooling

Benefits

Competitive salary & equity; Unlimited PTO; Full Health, Vision, & Dental coverage; 401k match; Equinox membership; Hardware setup: new MacBook Pro, big display, & accessories