Customer Onboarding Manager - DACH

Responsibilities

You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology; Help our clients understand their needs and which of our features and products best match their goals and expectations; Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer’s adoption of our technology; Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary; Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organisation; Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client; Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology; Plan strategies to help the customers meet their objectives, prioritising and driving resolution of escalated customer issues; Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

Requirements

Previous work experience in customer-facing roles, such as customer success, project management, or strategic consulting; Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills; Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients; Cherish one of our core ethos: care; Need to care for our clients and make sure they feel at home with our products and our assistance; Superior project and time management skills; Passion for testing, measuring, and improving outreach and follow-up effectiveness; The ability and flexibility to work in a fast-paced startup environment; Strong communication skills in both English and German

Nice to have

A keen eye for detail

Benefits

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, and MasterClass; Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build; Help build the team you want to work with and enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; From global retreats to team-building activities, expect year-round events that turn into lifelong memories