Customer Onboarding Manager - Malaysia

Responsibilities

You'll be the primary point of contact during the onboarding phase, acting as the bridge between client needs and our platform to ensure a seamless implementation experience; Own and manage the end-to-end onboarding journey, ensuring all projects are delivered within agreed timeline and scope; Lead onboarding kick-offs, set clear expectations, and align on success metrics, timelines, and deliverables with clients; Guide clients in understanding how our products and features align with their goals, ensuring a strong foundation for long-term success. Enabling them with the right knowledge, best practices, and use-case guidance; Coordinate closely with internal teams (engineering or product specialists) to ensure smooth integration and timely resolution of any onboarding-related challenges; Ensure successful product adoption from day one by proactively identifying risks or delays and driving solutions to keep implementations on track; Build strong relationships with stakeholders, establishing trust and confidence throughout the process; Capture client feedback during onboarding and share insights with internal teams to improve access, product experience, and future improvements

Requirements

A university degree in Business, Marketing, IT, or related fields; 4+ years’ relevant work experience in customer-facing customer success, onboarding specialist, account management, or strategic consulting organisations within Martech or SaaS; Strong communication skills in both writing and speaking (English & Malay); High sense of responsibility and accountability; A strategic thinker with excellent project management skills; Customer-oriented and able to establish a robust relationship with the assigned customer base; A self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption

Benefits

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build; Help build the team you want to work with and enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; From global retreats to team-building activities, expect year-round events that turn into lifelong memories