Customer Onboarding Manager

Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform.

Responsibilities

Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs; Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives; Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io; Training clients on all key aspects of Smartly’s platform; Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics; Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness; Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps; Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed; Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded; Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers

Requirements

Bachelor's degree in a relevant field or equivalent practical experience; 3 - 5 years digital experience; Strong understanding of digital advertising platforms and tools; Experience working with Google Sheets, utilizing its features and functions effectively; Proficiency in creating visually appealing and impactful presentations using Google Slides; Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders; Detail-oriented and highly organized, with strong project management skills; Problem-solving mindset and ability to navigate complex situations; Self-motivated and proactive, with the ability to work independently and prioritize tasks; Ability to thrive in a fast-paced and collaborative team environment

Nice to have

Exposure to both paid social (Meta) and programmatic media buying