Customer Onboarding Manager

As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention. This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.

Responsibilities

Serve as the primary point of contact during the first 30–60 days of the client's lifecycle; Lead end-to-end onboarding and implementation for new Podium accounts; Coordinate product setup, integrations, and account configurations; Drive time-to-value by ensuring customers successfully launch and adopt the platform; Conduct tailored onboarding sessions and full-team trainings across customer locations; Proactively manage and resolve onboarding-related escalations; Maintain detailed documentation and project tracking within CRM systems; Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion

Requirements

Fluent English (written and spoken); 3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement; Proven ability to manage multiple projects simultaneously with clear deadlines; Strong client-facing communication skills and executive presence; Experience leading virtual trainings or customer workshops; High attention to detail and strong organizational skills; Analytical mindset with comfort reviewing usage data; Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday

Nice to have

Experience with Salesforce, Gainsight, or other customer success tools; Experience working with SMB customers; Experience coordinating integrations or technical implementations; Process improvement or operations mindset

Benefits

Competitive Salary - Starting at Q.9,000; Law Benefits, Health and Life Insurance; 13 paid holidays throughout the year