Customer Onboarding Manager

As an Onboarding Manager, you are a trusted partner to new customers and a critical driver of successful implementations. You bring a consultative, service-first approach to your work, balancing structured execution with the ability to tailor onboarding experiences to meet customer needs. You are skilled at managing multiple stakeholders and navigating ambiguity, ensuring alignment across customers and internal teams. You take ownership of the onboarding process end-to-end, proactively managing timelines, identifying risks, and driving outcomes.

Responsibilities

Serve as the main point of contact for new customers, owning the end-to-end onboarding experience; Project manage onboarding implementations, ensuring timely completion of all milestones; Deliver and tailor core onboarding calls based on customer needs; Apply a consultative approach to understand customer goals and align onboarding accordingly; Proactively monitor onboarding progress and drive accountability across stakeholders; Identify risks and blockers and lead resolution strategies across cross-functional teams; Provide guidance on product configuration, payroll readiness, and best practices; Triage and resolve customer inquiries, ensuring a high-quality and responsive experience; Partner closely with Sales to ensure a seamless transition into onboarding; Prepare and deliver onboarding completion summaries and transition documentation; Performs other related duties as assigned

Requirements

2–5 years of experience in customer onboarding, implementation, or customer success; Strong project management and stakeholder management skills; Ability to explain complex products or services clearly and effectively; Strong attention to detail with the ability to manage competing priorities; Experience working cross-functionally in a fast-paced environment

Benefits

great benefits; wellness program offerings; company retreats; ability to interact with and learn from leaders in the startup community