Customer Operations Representative, French-speaking (12-month FTC)

You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You'll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.

Responsibilities

Be the first point of contact for GoCardless users and partners; Resolve their queries; Improve their onboarding experience; Help them navigate the GoCardless product; Verify new accounts to ensure they meet the guidelines and can transact safely on the GoCardless platform; Speak to English and French-speaking clients daily through emails, chats and phone calls; Collaborate with internal teams such as Payment Operations, Engineering and Customer Success

Requirements

Stellar communication skills both externally and internally; Proactive mindset, not afraid to investigate first, then ask; Tech-savviness & ability to learn complex ideas quickly; Experience in using Zendesk, Slack, and Jira; Fluent English and French; Eagerness to bring ideas to and improve internal processes; Positive mindset to change

Benefits

Wellbeing support and medical cover; Lunch (meal voucher or paid lunch when working from the office); Work away scheme (up to 20 working days in any 12-month period abroad); Adaptive Working; Parental leave; Annual learning budget; Generous holiday allowance; Volunteer days for ERG events; One day off to move house