Customer Service Agent & back office for Leasing company - German/Deutsch - INTERL

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions. Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. Scope: Responsible for processing a high volume of incoming customer- and service-related tasks with high speed and accuracy. Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling.

Responsibilities

Enter and update customer, contract, invoice, and service data quickly and accurately in various systems (ERP, CRM, client portals, internal tools); Work simultaneously with multiple systems to complete incoming tasks efficiently; Process requests coming from different channels (e-mail, workflow tasks, portals, internal departments) in a fast and structured way; Validate information from requests, identify missing data or data that needs to be changed, and ensure correct fulfillment of each case; Identify unclear, inconsistent, or special cases early and report/escalate them to the responsible team before executing the task; Support Customer Service Delivery by providing accurate data and reliable process execution to improve the customer experience; Follow defined processes and service-level timelines to ensure consistent handling; Ensure clean documentation for follow-up, transparency, and quality checks

Requirements

Minimum 1–2 years of experience in customer service, data processing, or back-office roles; Language skills: GERMAN: bilingüal + ENGLISH: C1 (working proficient/Fluent); Strong computer skills and ability to work with multiple systems at once; Fast learner for ERP, client portals, and internal tools; Customer service mindset with a focus on accuracy and timely execution; Ability to work efficiently in a high-volume environment

Nice to have

High processing speed with strong accuracy and attention to detail; Ability to manage a high volume of simultaneous tasks; Strong multitasking skills across several tools and systems; Fast learning ability for new tools, systems, and workflows; Reliable, structured, and solution oriented; Good judgement for recognizing unclear or special cases; Clear and concise communication skills; Ability to stay calm and efficient during peak workloads

Benefits

Comprehensive training; Development opportunities with horizontal development paths; Exclusive discounts on home appliances, power tools, and JUNKERS products; Access to discounts from international companies via BOSCHContigoMás program; Contract stability, long term oriented; Opportunity for work abroad within the EU for up to 30 days per year after 6 months; Competitive salary discussed during recruitment process; Work from Monday to Friday with weekends off