Customer Service and Childcare Associate

At IKEA, we are a very family-friendly retailer, that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own. As a Children’s Activity Area Associate, you will contribute to creating a pleasant and safe environment for the children that visit our play facility. At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Responsibilities

Contribute to creating a pleasant and safe environment for the children that visit our play facility; Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment; Participate in the planning and execution of children’s activities both in and outside of Småland; Build meaningful and empathetic relationships with children and their caretakers; Strictly adhere to all IKEA play facility and safety & security policy and procedures; Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed

Requirements

Care about making a positive impact in the world; Understand that greatness requires thinking differently; Value an inclusive and accepting work environment; Complete a background check and drug test as a condition of employment; Availability for closing and weekend coverage needed

Benefits

Generous paid time off, holiday and sick time; WiselyPay – get earned wages up to two days early; Paid parental leave (up to 16 weeks); KinderCare tuition discount; Retirement and bonus plans; Co-worker discount, meal deal, and referral bonus; Pet insurance program; Education assistance and learning programs; Safety shoe reimbursement; 24/7 telehealth visits; Dental and vision plans; Medical and Rx plans; A fun and inclusive work environment