Customer Service and Technical Banking Support Associates (ONSITE)

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Sutherland is seeking a motivated and passionate person to join us as a Technical Customer Service Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Technical Customer Service Associate in this role get to

Be the Point of Contact; answer inbound calls to provide exceptional customer service and technical solutioning to consumers. Respond to inquiries about technical issues and finding resolutions, products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Our most successful candidates will have: -

· A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.

Requirements

Must have a valid (not expired) government issued ID, TRN and NIS card.; Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).; Must be able to train and / or work onsite and any of our Kingston and Portmore sites.; Demonstrated ability to perform at a high level, to support our high volume of inbound calls.; Experience in customer service is an asset and preferred.; Strong technical or troubleshooting skills required.; Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.; The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.; Excellent attention to detail.; See through the eyes of the customer.; Excellent verbal and written communication skills, able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.; The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.; Ability to effectively organize, prioritize, multi-task and manage time.; Multi-tasking skills, showcased through the use of several applications, experience working with CRM applications preferred.; Basic PC keyboarding skills, basic Microsoft Office (Outlook, Word, Excel) experience required.; Ability to type over 30 WPM with 80% accuracy.; Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.; Inspire confidence and positively influence the behaviour, actions, and thoughts of others.; Must be able to pass a criminal background check and drug test as needed.