Customer Service - Bilingual - Portuguese

This role is for you if you are fluent in Portuguese and English; enjoy connecting with and assisting others; you are energized by the opportunity to turn someone’s day around; are patient and empathetic, engaging and upbeat; are an outstanding team player who rises to a challenge, displays resourcefulness, adaptability, and flexibility; and are comfortable working in a fast-paced environment.

Responsibilities

Respond to customer inquiries via phone and email, in a professional and timely manner.; Assist users with account management, contest participation, and technical troubleshooting.; Provide clear and accurate explanations of fantasy sports rules, scoring systems, and gameplay mechanics.; Resolve customer issues such as login problems, transaction disputes, or lineup errors with empathy and efficiency.; Escalate complex or unresolved issues to the appropriate department or supervisor when necessary.; Maintain up-to-date knowledge of current sports seasons, fantasy contests, and promotional offerings.; Accurately document customer interactions and resolutions in the CRM system.; Adhere to call center performance metrics, including handle time, quality assurance standards, and customer satisfaction goals.; Contribute to team success by sharing insights, identifying process improvements, and supporting peers.

Requirements

High school diploma or equivalent; Must be Bilingual in Portuguese & English; Ability to type 35+ words per minute; Minimum of one year of customer service experience; Strong written communication skills

Benefits

Paid training, generous PTO, and 401k; Monthly recognition and incentive programs; Medical, dental, and vision benefits, EAP, health and wellness programs, and more; A strong promote-from-within policy that rewards you for your talent and dedication - 80% of our frontline leaders have been promoted from within