Customer Service Director

About Environmental Science

SOCOTEC’s Environmental Science team delivers independent, UKAS accredited environmental testing and scientific analysis that supports safer, more sustainable decisions across sectors including construction, infrastructure, energy, marine and manufacturing. Our experts provide high quality environmental chemistry, soil, water and waste testing, advanced chemical analysis, nuclear and renewable energy testing, marine and oils testing, environmental forensics and accredited asbestos analysis. Using industry leading laboratory methods and a data driven approach, we help clients understand environmental quality, assess contamination risks and comply with regulatory standards, contributing to environmental protection and public health.

What's in it for you?

Your expertise deserves recognition. Alongside a competitive salary, we offer a comprehensive benefits package including 25 days holiday (with the option to buy more), an electric car scheme (where applicable), employee recognition programmes, family-friendly support, exclusive retail discounts, employee assistance programmes, and an enhanced company pension. SOCOTEC UK & Ireland are proud to be Disability Confident accredited

Customer Service Director - Burton on Trent

Are you interested in Environmental Science? This could be your opportunity to excel as a Customer Service Director, playing a vital role in supporting SOCOTEC’s continued success.

As SOCOTEC grows, so do our teams. We’re looking for a dedicated Customer Service Director to join our Environmental Science Division and wear the SOCOTEC badge with pride.

We are seeking a proactive, reliable, and flexible Customer Service Director to join our team. In this role, you’ll need the confidence to work independently, alongside the ability to collaborate effectively as part of a team. A background in customer service leadership in a fast-paced environment, along with knowledge of laboratory principles and UKAS, is essential to thrive in this position.

Responsibilities

Lead and develop the customer service function, acting as the strategic link between operations and customer service delivery; Provide hands-on leadership to ensure excellent customer service from sample collection through to the provision of timely and accurate reports; Drive service excellence, team development, and business growth whilst maintaining quality standards and operational efficiency.

Requirements

Proven customer service leadership and management experience in a fast-paced environment; Experience within customer-facing roles with demonstrable account management success; Track record of team development, coaching, and mentoring; Experience in handling conflict and creating positive outcomes through effective negotiation