Customer Service Executive - Collections

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. The Collections team is a dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success.

Responsibilities

Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.; Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers.; Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.; Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.; Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.; Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.; Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.

Requirements

Demonstrated experience within a collections team, preferably in SME collections.; A proven ability to self-manage and prioritise tasks effectively.; Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.; High level of integrity in all actions and decisions.; Proficiency in Excel.; Keen attention to detail to ensure accuracy and precision in all tasks.; Ability to identify and propose improvements to processes and procedures.