Customer Service - KHA - Springfield, OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

SUMMARY

The Customer Service position is responsible for providing industry-leading customer service to our internal customers, consistent with company values and strategy. The position focuses primarily on inter-company order tracking, order entry, and order status updates.

Responsibilities

Enter customer orders into SAP and handle order support activities to ensure customer needs are met completely and in a timely manner. Utilize quoting software, SAP, and Microsoft Office applications.; Gather required information to be able to handle customer requests effectively.; Work with factory personnel to expedite customer orders, facilitate order changes, and ensure on-time shipment.; Inform customers regarding order status while proactively monitoring the order backlog.; Other duties and projects as needed.

Requirements

Minimum associate’s degree.; Excellent customer focus and skills with proven experience.; Excellent written and verbal skills.; Strong ability and desire to work within a collaborative team.; Strong ability and desire to think critically, help identify process improvement areas, and work with others to get them resolved.; Strong sense of urgency.; Excellent attention to detail.; Excellent organizational skills.; Must be able to address multiple issues simultaneously and work well under pressure.; Well-developed PC skills, especially with Microsoft Office applications, SAP experience a plus.