Customer Service

Avantor Fluid Handling is seeking a motivated Customer Service Representative to join our team in Hillegom. With Avantor Fluid Handling, you’ll be part of Europe’s leading distributor of laboratory products. As a Customer Service Representative, you’ll develop within a dynamic industry while strengthening customer relationships and enhancing the service experience. In this role, you will be the key link between Avantor and its Biopharma customers, building and maintaining strong partnerships. You’ll work in a skilled, collaborative team and engage closely with colleagues across purchasing, logistics to ensure smooth support for our customers.

Responsibilities

Owns the customer request and experience from initiation to conclusion; Manage inbound customer communication regarding service status, orders, and issues; Coordinate and expedite customer orders, ensuring timely resolution of challenges and accurate documentation; Oversee the order processing, from initial entry through to final shipping, guaranteeing smooth and efficient processing; Maintain comprehensive records and documentation to uphold operational efficiency, compliance standards, and organizational integrity.

Requirements

MBO/ Bachelor’s degree in Administration or similar field; Several years of applicable experience in a customer service role; Strong communication skills in English, and good level of Dutch is required

Nice to have

Good organization and time management skills; Proficiency in MS Office Suite including MS Excel; Knowledge of Exact, Epicor or similar ERP system; Good business understanding and ability to grasp company processes and routines; Thrives in a fast-paced environment and enjoys multitasking and problem solving; Motivated to learn, curious, and engaged; Solid collaboration skills and a positive attitude