Customer Service Representative (12 Month Contract)

The Customer Service Coordinator provides administrative and operational support to the Customer Service team by ensuring customer orders are entered accurately, customer inquiries are routed appropriately, and order-related information is maintained within Riverside systems. This role is responsible for executing transactional customer service activities while developing a strong understanding of Riverside's order management, logistics, and customer service processes.

Responsibilities

Accurately enter customer orders, changes, cancellations, and returns in SAP and other systems; Monitor customer service communications and ensure inquiries are acknowledged and routed to the appropriate team members; Verify order information for accuracy and completeness prior to order processing; Support customers with routine inquiries related to order status, shipment tracking, delivery confirmations, and product availability; Generate and distribute standard customer reports, order confirmations, and shipment documentation; Maintain customer records and master data in accordance with company procedures; Support Finance by helping gather documentation to root cause customer compliance fines, deductions, and chargebacks when required; Coordinate with Planning, Logistics, Warehouse, and Sales teams to obtain information required to support customer requests.

Requirements

High School Diploma required; 0–2 years of customer service, administrative, logistics, or supply chain experience; Proficiency with Microsoft Office applications, particularly Outlook and Excel; Works effectively with Customer Service Specialists and cross-functional partners; Focuses on accuracy, timely execution, and follow-through; Demonstrates curiosity and continuously builds knowledge of customer service and supply chain processes; Uses available resources and support networks to resolve routine customer issues.

Nice to have

Post-secondary education in Business, Supply Chain, or a related field; Experience in a manufacturing, distribution, or CPG environment; SAP experience

Benefits

Comprehensive benefits program with costs covered by Riverside; RRSP matching or 401k matching; Eligibility to participate in Riverside's Profit Sharing Plan; Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights; Riverside University program; Tuition Reimbursement Program; Open concept work environment