Customer Service Representative

The Customer Service Representative serves as a key liaison between customers and US Conec, ensuring a seamless order-to-delivery experience. This role supports Sales, Product Management, and Application Engineering teams by managing customer interactions, processing orders, and maintaining strong relationships across a global customer base.

Responsibilities

Process and expedite customer orders accurately and efficiently using internal order management systems; Prepare and manage quotes, contracts, and project-level pricing in collaboration with Sales and Product Management; Coordinate order scheduling, routing, invoicing, returns, and credit issuance; Serve as the primary point of contact for customer inquiries via phone and email; Provide guidance on shipping requirements and export documentation; Maintain detailed records of product specifications, pricing, and customer account activity; Develop and apply in-depth knowledge of US Conec products, tools, and services; Support customer account setup and assist with credit information collection; Collaborate cross-functionally to resolve quality concerns and meet customer requirements; Facilitate clear communication between customers and internal teams, including Sales and Engineering; Build and sustain strong relationships with assigned accounts and support regional team needs; Assist Sales with leads, product launches, change notifications, and sample coordination; Identify process improvement opportunities and contribute to solution implementation

Requirements

Associate degree or equivalent experience; 3+ years of customer service, account support, or inside sales experience; Strong organizational skills with high attention to detail and ability to prioritize effectively; Excellent verbal and written communication skills; Proven ability to manage customer relationships and navigate challenging situations professionally; Proficiency with Microsoft Office and ERP/order management systems; High level of professionalism, adaptability, and teamwork orientation

Nice to have

Experience with CRM tools such as Salesforce or similar platforms; Familiarity with JD Edwards (JDE) or comparable ERP systems; Experience supporting global or international customers; Foreign language skills

Benefits

Competitive base salary with performance-based bonus potential; 4 weeks of PTO; Health, dental, and vision plans; 401(k) retirement savings plan with employer match and planning resources; Collaborative, team-based culture that fuels innovation; Paid time off, holidays, and employee recognition programs celebrating your achievements; Community engagement and STEM outreach opportunities to give back locally