Customer Service Representative

Customer Service Representative - Act as the face of RotoMetrics to customers. Provide best-in-class customer service to internal and external customers by managing the needs of the customer through all channels. Hybrid office/work from home opportunity following initial training period.

Responsibilities

Act as the face of RotoMetrics to customers; Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels; Recommend best product based on customers’ business application and technical requirements; Configure quotes and orders to customer specification within 2-4 hours of receipt; Thoroughly communicate directly with customers, to ensure quote/order accuracy; Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments; Educate customers about terminology and product offerings, to improve customer satisfaction; Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc); Proactively ensure that customer-specific requirements are documented and current; Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as needed; Cultivate an environment of collaboration, open communication, and accountability; Promote waste minimization, energy conservation, and other efforts to meet environmental objectives; Other duties as assigned to meet departmental and company objectives

Requirements

Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative OR GED/high school diploma with a minimum of four years’ experience acting as a customer service representative; Willingness to undergo 12-24mo training period, and to constantly learn new processes, terminology, and products; Position located in Eureka, MO or Meadows of Dan, VA; Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.; Excellent organizational skills; Excellent written and verbal communication skills; Self-motivation to fully own complicated tasks and with minimal supervision; Basic mechanical aptitude, ability to read dimensional prints and use basic geometry; Ability to problem-solve and navigate customer dissatisfaction while maintaining professionalism and motivation; Proficiency in Microsoft Outlook

Nice to have

Experience in Tag and Label, print, or manufacturing industries; Experience configuring products and/or parts; Working knowledge of Salesforce and/or Oracle

Benefits

Hybrid office/work from home opportunity following initial training period